Non-negotiable
+30 to +80 basis points over card-present interchange

MOTO / Keyed-Entry Surcharge

A higher per-transaction rate (often +0.30% to +0.80%) applied when a card is manually keyed in over the phone or from a written order, vs swiped, dipped, or tapped in person.

Card-not-present (CNP) interchange is meaningfully higher than card-present interchange because the issuing bank takes more fraud risk. Mail-order and telephone-order (MOTO) transactions, typed into a virtual terminal or invoicing tool, qualify at the highest CNP interchange tier. The result is a 30–80 basis point premium over the same card swiped in person. On flat-rate processors this is invisible (you pay the same flat rate either way and the processor absorbs the loss). On interchange-plus, the higher interchange is itemized line by line.

Not to be confused with surcharging — this is the network-set interchange premium, not a fee passed to the customer. Phone-order businesses can mitigate by capturing AVS and CVV (lowers interchange tier), or by sending text-to-pay links so the customer enters the card themselves on a hosted page (qualifies as e-commerce, slightly cheaper).

Who charges it
Visa/Mastercard interchange schedules; passed through by every processor.
Typical range
+30 to +80 basis points over card-present interchange

Want us to find this on your statement?

Free statement review. We mark up your statement and show you exactly where you're being overcharged.

Companies that charge this fee

See pricing details, contract terms, and merchant complaints for each.

Editorial rankings touching this fee

Related fees

Industries most affected

Frequently asked questions